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Covid and the Rise of Telehealth: Quality and Access

Telehealth saw explosive growth in 2020 and many indicators point to its continued use as a modality for providing care. Its sweeping adoption prompted updates to current health care quality standards. This course is a high-level overview of the National Committee for Quality Assurance (NCQA) and the patient-centered medical home (PCMH) model of care, and a review of findings from the Telehealth Taskforce, convened by NCQA in 2020, and how findings influenced updates to the PCMH standards and initiated development of a PCMH Telehealth Distinction program.

Learning Objectives

After participating in this course, learners will be able to:

  1. Discuss strategies and recommendations for delivering quality care via telehealth as identified by the Telehealth Task Force.
  2. Recognize PCMH standards that align with telehealth.
  3. Discuss NCQA’s proposed Telehealth Distinction and how it will help improve health care quality.

Intended Audience

Public health professionals, clinical professionals OR Physicians, Researchers, Maternal and Child Health, etc.


Christina Borden is the Director of Care Delivery Programs in Product Management at NCQA. In her twelfth year with NCQA, Christina oversees the development, implementation, and promotion of NCQA’s Care Delivery Programs including to Patient-Centered and population health programs to improve care. She maintains and improves NCQA programs as clinical measures and standards change. Additionally, she works to educate stakeholders, interpret and maintain guidelines and ensure NCQA’s programs properly align with federal guidelines and the health care industry as a whole.


August 25, 2021
10:00 am - 11:00 pm
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